At KK Premium Hooks, we take pride in the craftsmanship and quality of our products. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 30 days of delivery for eligible items. To qualify:

• Items must be unused, in their original packaging, and in resellable condition

• A receipt or proof of purchase is required (order number or confirmation email)

• Custom-made or personalized items are non-returnable

• Items marked “Final Sale” are not eligible for return, refund, or exchange under any circumstances.

To initiate a return, please contact us at sales@kkhook.com. Use your order number as the email subject line and include the word “Return” in the subject to help us process your request quickly. Unauthorized returns may not be accepted.

Refunds

Once your return is received and inspected, we’ll notify you via email regarding the approval status. If approved:

• A refund will be issued to your original payment method

• Please allow 5–10 business days for processing

• Shipping costs are non-refundable unless the item was defective or incorrect

• If you receive a refund, the cost of return shipping may be deducted from your total

Exchanges

We do not offer direct exchanges. If you’d like a different item, please return your original purchase and place a new order.

We only replace items if they are defective or damaged. If you need to exchange for the same item, email us at sales@kkhook.com Use your order number as the email subject line and include the word “Exchange” in the subject to help us process your request quickly.

Damaged or Incorrect Items

If your item arrives damaged or incorrect:

• Contact us within 7 days of delivery

• Include photos and a brief description of the issue

• We’ll send a replacement or issue a full refund at no extra cost

Shipping Returns

Once your return request is approved, we will provide detailed shipping instructions via email so you can send the item back securely.

• You are responsible for paying your own return shipping costs

• We recommend using a trackable shipping service or purchasing shipping insurance

• We cannot guarantee receipt of returned items without tracking

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again

2. Contact your credit card company—it may take time before your refund is officially posted

3. Contact your bank—processing times can vary

4. If you’ve done all of the above and still haven’t received your refund, email us at sales@kkhook.com

💳 Payment Method Restrictions

Need Help?

For questions related to refunds and returns, contact us at: support@kkhook.com